Refund policy

RETURN & EXCHANGE POLICY

Last updated: September 10, 2026

All TARO SHINODA sales are final. We do not accept returns or issue refunds for changes of mind, personal preference or incorrect size selection.

SIZE EXCHANGES

We allow one size exchange within 14 days of delivery.

To qualify, the item must be:

  • Unworn and unwashed

  • Free from stains, odors, damage and alterations

  • Returned with all original tags attached

  • Returned in its original packaging

  • Accompanied by the order number or proof of purchase

Size exchanges are subject to availability. If the requested size is unavailable, we cannot guarantee a replacement or issue a refund.

Customers are responsible for shipping costs associated with size exchanges. Items returned without prior approval will not be accepted.

To request a size exchange, email info@taroshinoda.com within 14 days of delivery. Include your order number, the item being exchanged and the replacement size requested. Approved requests will receive return instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Inspect your order immediately after delivery. If your item arrives damaged, defective or different from what you ordered, contact info@taroshinoda.com within seven days of delivery.

Include:

  • Your order number

  • A description of the problem

  • Clear photographs or video showing the issue

  • Photographs of the packaging and shipping label

Once the issue is verified, TARO SHINODA will provide a replacement at no additional cost. If a replacement is unavailable, we may issue a refund or store credit.

Normal wear, accidental damage, improper washing and damage caused after delivery are not considered manufacturing defects.

NON-EXCHANGEABLE ITEMS

We cannot exchange:

  • Items worn, washed, damaged or altered after delivery

  • Items without their original tags

  • Personalized or custom-made products

  • Gift cards

  • Items marked final sale due to hygiene or condition

  • Items returned after the 14-day exchange period

LOST OR STOLEN PACKAGES

TARO SHINODA is not responsible for packages confirmed as delivered by the shipping carrier. If your tracking information shows that the package was delivered but you cannot locate it, contact the carrier and email us so we can assist with the investigation.

EUROPEAN UNION CONSUMERS

If your order is delivered within the European Union, you may have a legal right to withdraw from an eligible online purchase within 14 days of delivery.

Where this right applies, you must notify us within the required period and return the item unworn, unused and with its original tags and packaging. Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect.

Any rights provided by applicable consumer law take priority over conflicting parts of this policy.

CONTACT

For all exchange or order-related questions, contact:

info@taroshinoda.com

Please include your full name and order number so we can assist you efficiently.